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Understand Your Legal Standing with iklan slot

When you open an account with us, your data and funds are protected under specific legal frameworks.

Data protection standardsWithdrawal verification processAccount access and closure rights
Explore the Lobby Read FAQ
iklan slot Understand Your Legal Standing with iklan slot
LEGAL CONTACT

Reach Our Legal and Compliance Team

Questions about your rights, data handling, or account terms? Our support channels are open to help you understand your legal position.

Live Chat Available during lobby hours. Ask about account closure, data requests, or terms clarification.
Email Support Send formal requests for data access, withdrawal disputes, or compliance questions.
Account Settings Manage your legal preferences directly in your account dashboard.
YOUR DATA AND SECURITY

How We Handle Your Information

Your personal data — name, contact details, payment information tied to DANA, OVO, GoPay or QRIS — is encrypted and stored on secured servers.

Encryption Standard

All deposits, withdrawals and account access are encrypted end-to-end. Your payment details are never stored in plain text on our systems.

Data Retention

We keep account records, transaction history and identity verification for the period required by Indonesian financial law, typically seven years.

Account Closure

You can request permanent account closure from your dashboard. Your data will be deleted within 30 days, except records we must retain for legal compliance.

Payment Verification

Withdrawals are verified against the account holder's identity and the payment method used at sign-up. This protects you and ensures funds reach the right person.

Cookie Management

We use cookies to remember your login, prevent fraud, and track play sessions. You can disable non-essential cookies in your browser settings anytime.

Privacy Officer

Submit data requests or privacy complaints to our officer via email. We'll respond with documentation and next steps within ten business days.

Frequently Asked About Legal and Your Rights

Log into your account and visit the Account Settings section. Select Closure Request, confirm your identity and reason, and we'll deactivate your account immediately. Remaining funds are returned to your original payment method — DANA, OVO, GoPay or QRIS — within one business day. Your data is purged within 30 days unless we must retain it for legal reasons.

Yes. Contact our privacy officer via email with your full name and account username. We'll send a complete export of your profile data, transaction history, and account settings within ten business days. You can request corrections to any inaccurate information at the same time.

We retain transaction history, deposit and withdrawal records, and identity verification documents for seven years to meet Indonesian financial oversight requirements. After that period, older records are securely deleted. Recent transactions stay accessible in your account dashboard indefinitely.

Your deposits are held in segregated accounts separate from our operational funds. If a withdrawal is delayed or a transaction is disputed, contact support immediately with your transaction ID. We investigate within 48 hours and restore confirmed funds to your original payment method.

If you notice unauthorised activity, change your password immediately and contact live chat. We'll freeze your account pending investigation, verify your identity using account details and linked payment method, and report findings within 24 hours. If fraud is confirmed, we reverse the transaction.

No. We do not sell or share your personal information with third parties for marketing purposes. Your email, phone number, and payment details are used only to operate your account, process withdrawals via DANA, OVO, GoPay or QRIS, and comply with legal requirements.

Before your first withdrawal, we verify your name and payment method against your registration details. For large or frequent withdrawals, we may request a photo of your ID and confirmation that the linked payment account belongs to you. This protects both you and us from fraud.

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